Privacy Policy

Introduction

We at Heats Casino are committed to protecting your personal data and respecting your rights under applicable laws. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.

Purpose of the Privacy Policy

The purpose of this Privacy Policy is to inform you about your data rights and how we handle personal information collected from you while using our platform. By using our site and services, you consent to the practices described in this policy.

Scope of Application

This Privacy Policy applies to all users who access and use our website, mobile application, or any other service offered by Heats Casino (collectively referred to as "our services"). Use of our services implies agreement to this Privacy Policy. We may update this policy from time to time, so please check back regularly for any changes.

Consent Clause

By using our site and services, you consent to the practices described in this Privacy Policy. This includes the collection, use, storage, and protection of your personal information as outlined below.

Data We Collect

We collect various types of data from you, including:

• Personal Information: name, email address, date of birth, address, etc.
• Account Info: username, password, payment details
• Technical Data: device information, IP address, browser type, cookies
• Usage Data: site activity, login logs, game interactions

How We Use Your Data

We use your collected data in the following ways:

• Creating and managing accounts
• Processing deposits and withdrawals
• Providing customer support
• Bonus eligibility and responsible gambling monitoring
• Improving our site and personalizing your experience
• Fulfilling legal and regulatory obligations

Cookies and Tracking

A cookie is a small text file stored on your device by our website. We use cookies to enhance your experience, track site activity, and personalize content. There are three types of cookies:

• Essential Cookies: necessary for the functioning of our services
• Analytics Cookies: help us understand how users interact with our site
• Marketing Cookies: used to tailor ads and promotions

You can manage or disable cookies through your browser settings.

Legal Basis for Processing

We process user data under the following main legal grounds:

• Contractual necessity: when required for our services
• Legal obligations: compliance with laws, regulations, and industry standards
• Legitimate interests: improving our services, enhancing user experience
• User consent: explicit agreement to collect, use, or share data

Data Sharing and Disclosure

We may share your personal data with:

• Payment processors: to facilitate transactions
• Gaming providers: for bonus eligibility and responsible gambling monitoring
• External service providers: to improve our services

Personal data is not sold. We disclose data where legally required.

Data Storage and Retention

We store your personal data securely, following industry best practices. Personal data is retained for as long as necessary to fulfill the purposes outlined above or as required by law. Criteria for retention periods include:

• Contractual obligations
• Regulatory requirements
• Legitimate interests

Security Measures

We implement robust security measures to protect user data, including:

• SSL encryption: secure communication between your device and our servers
• Access controls: limited access to authorized personnel only
• Authentication processes: secure login and password management
• Monitoring for unauthorized access

Your Rights

Under applicable laws, you have the following rights:

• Access, update, or delete your data: contact us to request changes or deletion of your personal information
• Withdraw consent or object to processing: let us know if you no longer wish to share your data with us
• Exercise other rights: please see our website for more information

How to Contact Us

If you have any questions, concerns, or would like to exercise your rights under this policy, please contact our customer support team at [support email address].

International Data Transfers

We may transfer personal data outside the user's country or EEA. We adhere to Standard Contractual Clauses (SCCs) and other applicable safeguards to protect data in transit.

Third-Party Services

External links or services have their own privacy policies, which are separate from ours. Heats Casino is not responsible for external content.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in laws, regulations, or our practices. Continued use of our services means acceptance of the updated policy. We will notify you through email and/or on our website when significant updates occur.